All orders will be shipped within 48 hours after order confirmation. Please allow 10-15 business days for standard delivery. You will receive an email confirmation with your tracking number after your order is shipped. You can track your package shipment by visiting the website sent in the mail. We provide you with free-shipping service. Your shipment will be shipped with the best possible provider for your location to ensure speed and satisfaction. 

If you have any questions about the status of your order, feel free to contact us.

Or alternatively contact us via email: support@getcapillusvie.com.

We understand that sometimes a product may not be a perfect fit for everyone and that's why we offer a hassle-free return policy. You may return any of our beauty or health products within 30 days of receipt for a full refund or exchange.

To be eligible for a return, the product must be in its original, unopened packaging, with all seals and tags still attached. Any product that has been used, opened, or tampered with in any way is not eligible for return. This includes products that have been tested, swatched, or sampled.

Refunds:

Refunds will be issued to the original payment method within 7-10 business days of receiving the returned product. Please note that we cannot issue refunds for any shipping or handling charges.

Exchanges:

For safety reasons, we do not accept direct product exchanges. If you would like to exchange a product, please contact our customer service team for further assistance.

Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 - 10 business days. If for some reason your return arrives in unacceptable condition, we will notify you by email that your return was rejected.

Please note that any products that have been intentionally damaged or altered will not qualify as defective products.

If you receive a defective product, please contact our customer service team immediately, and we will work with you to resolve the issue. We may require photos of the product and packaging, and we will replace the product or issue a refund, depending on the circumstances. We will gladly replace or refund the item at no additional cost to you.

Please note that all discounted or clearance items are final sales and cannot be returned or exchanged. We make every effort to provide accurate product descriptions and images for final sale items to ensure that our customers are satisfied with their purchases.

We understand that your satisfaction is important, and we strive to provide high-quality products and exceptional customer service. If you have any questions or concerns, please do not hesitate to contact us. Our customer service team is available to assist you with any issues or inquiries you may have, please contact us directly at support@getcapillusvie.com.